Question: What skills are necessary when working in student support services?

What makes a good student support specialist?

Knowledge of and skill in the operation of an automated student record database; knowledge of College policies, procedures and records systems; ability to accurately apply and explain policies, procedures and records systems; ability to interact with students, staff and the public in a pleasant, tactful and courteous

What does a student support worker do?

Student support workers are tasked with providing support for students encompassing all aspects of learning and development. This can include helping students organise their travel to and from college.

What qualifications do you need to be a student support officer?

You’ll need:

  • counselling skills including active listening and a non-judgemental approach.
  • knowledge of psychology.
  • knowledge of teaching and the ability to design courses.
  • sensitivity and understanding.
  • customer service skills.
  • patience and the ability to remain calm in stressful situations.

What does a learning support specialist do?

The Learning Support Specialist helps build the right environment by working with teachers to differentiate for all learning styles, providing individualized or small group instruction, and working closely with external service providers to ensure rigorous, high quality services.

What are 3 important qualities of customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

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What are the 7 qualities of good customer service?

21 key customer service skills

  • Problem solving skills. Customers do not always self-diagnose their issues correctly. …
  • Patience. Patience is crucial for customer service professionals. …
  • Attentiveness. …
  • Emotional intelligence. …
  • Clear communication skills. …
  • Writing skills. …
  • Creativity and resourcefullness. …
  • Persuasion skills.

What is a student service worker?

Student Support Workers help to support students with special learning needs, working as members of the student support team. … The Student Support Worker works under the direction of the classroom teacher and/or School-Based Resource Teacher, and is responsible to the school principal.

How much do student support officers get paid?

Salaries range $63,857 to $93,629 p.a. The starting salary will depend on qualification level, years of relevant experience, and/or current salary.